dbkks Terms & Conditions
This page sets out in detail the conditions for using all services on the dbkks platform, including account management, bonus policy, and responsible gaming guidelines.
By accessing the dbkks platform or using any of its services, you confirm that you have read all of the following terms and conditions carefully and agree to abide by them. These terms and conditions constitute a legal agreement between dbkks and the user of the service. If you do not agree with any part of these terms, please refrain from using the platform.
1. General Provisions & Acceptance
Eligibility Requirements
To use the services of the dbkks platform, users must meet the following conditions:
- Must be at least 21 years of age (for those aged 21 and above only).
- Must have the legal right to participate in online gaming under the applicable laws of their country.
- Each person may create and operate only one account.
- All information provided at the time of registration must be accurate, complete, and truthful.
Changes to Terms
dbkks reserves the right to amend or modify these terms and conditions at any time. If a user continues to use the platform after updated terms have been published, they will be considered to have accepted the new terms. For significant changes, an attempt will be made to notify users by email.
2. Account Registration & Security
Registration Process
When opening an account on the dbkks platform, users must provide accurate personal information, a valid mobile number, and a secure password. dbkks may request additional information or documents for identity verification if needed.
Account Security
Users are responsible for the security of their own account. The following applies in this regard:
- Keep your password confidential and do not share it with any third party.
- If you notice any unauthorized access or suspicious activity, notify the support team immediately.
- The user is solely responsible for any activity carried out through their account.
- Allowing others to use or transferring your account to another person is prohibited.
Account Suspension or Closure
dbkks reserves the right to temporarily suspend or permanently close any account in the following circumstances:
- Violation of the terms and conditions.
- If evidence of fraud or fraudulent activity is found.
- If an attempt is made to operate multiple accounts.
- If evidence of bonus abuse is found.
- If age verification fails or false information is provided.
3. Financial Transactions & Payment Policy
Deposits
Minimum deposit amount: ৳300 (per method).
Accepted payment methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank).
Deposited funds will be reflected in the dbkks account after successful verification.
Users may only use payment methods registered in their own name; deposits from third-party accounts are prohibited.
Withdrawals
Minimum withdrawal amount: ৳800.
Withdrawals are generally processed within 30 minutes to 3 hours.
Identity verification may be required before a withdrawal request is approved.
Wagering requirements must be met before withdrawing winnings obtained from bonuses.
dbkks may suspend withdrawals in cases of fraud or suspicious activity.
4. Bonus & Promotional Offer Terms
Welcome Bonus
dbkks offers new members a 100% bonus on their first deposit, up to a maximum of ৳8,000.
- Example: Deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.
- Example: Deposit ৳18,000 and receive the maximum bonus of ৳8,000 — total balance ৳26,000.
Wagering Requirements
Wagering requirements must be met before withdrawing a bonus:
- Wagering is calculated on the bonus amount only, not on the deposit + bonus.
- Wagering multiplier: 25x.
- Example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before withdrawing bonus winnings.
- A time limit for completing wagering requirements may apply; contact the dbkks support team for details.
- Certain games may contribute to wagering at different rates.
Bonus Abuse
dbkks is vigilant in preventing bonus abuse. The following activities will be considered bonus abuse:
- Attempting to collect bonuses using multiple accounts.
- Multiple members of the same household claiming bonuses from the same device or network.
- Following low-risk betting strategies with the intent of meeting wagering requirements.
If abuse is found, dbkks may cancel the bonus and suspend the account.
5. VIP Program & Rewards Policy
VIP Tiers
The dbkks VIP program has three tiers. Members can move up to a higher tier based on regular activity:
- Bronze: Weekly cashback of up to 0.4%.
- Silver: Weekly cashback of up to 0.8%.
- Gold: Weekly cashback of up to 1.2%.
dbkks reserves the right to change VIP benefits, cashback rates, and reward details at any time.
Withdrawal of Rewards
In cases of terms violations or irregular activity, dbkks reserves the right to cancel VIP status and any earned rewards. VIP benefits are non-transferable — they cannot be moved to another account.
6. Prohibited Activities
List of Prohibited Conduct
The following activities are strictly prohibited on the dbkks platform:
- Cheating, manipulation, or any form of fraud.
- Playing games using automated software, bots, or artificial intelligence.
- Using the platform for money laundering or illegal payment purposes.
- Harassing, threatening, or engaging in offensive conduct toward other members.
- Deliberately exploiting technical errors on the platform.
- Assisting minors in using the platform.
7. Privacy & Data Protection
Data Collection & Use
dbkks collects, stores, and processes users' personal data. This information is used solely for account management, identity verification, payment processing, and customer service purposes. SSL encryption technology is used to protect data.
For more details, please read our Privacy Policy page.
Sharing Data with Third Parties
dbkks works with trusted third parties for payment processing, identity verification, and technical services. User personal data is not sold to third parties for advertising purposes, except where required by legal obligations.
8. Responsible Gaming Policy
Healthy Gaming Habits
dbkks believes that gaming should be a form of entertainment. Users are encouraged to enjoy games within their financial means. Taking regular breaks and not viewing gambling as a source of income is particularly important.
Self-Control Tools
dbkks provides the following options for users:
- The ability to temporarily suspend an account for a set period.
- Setting daily, weekly, or monthly deposit limits.
- A permanent self-exclusion option.
For more information, visit our Responsible Gaming page.
Protection of Minors
dbkks services are for those aged 21 and above only. The platform follows an age verification process to prevent use by minors. Parents and guardians are advised to use parental control software.
9. Dispute Resolution & Contact
Complaint Submission Process
In the event of a dispute or complaint, users must first contact the dbkks support team. The support team will endeavor to resolve the issue as quickly as possible.
Email: [email protected]
Live Chat: Available 24/7, with support in Bengali and English.
Dispute Resolution Policy
dbkks game results are determined through encrypted random number generator (RNG) technology. If a game result is uncertain due to a technical error, dbkks will conduct an internal investigation and attempt to provide a reasonable resolution. Ensuring fair play is a primary responsibility of dbkks.
10. Limitation of Liability
Platform Liability
dbkks makes every effort to ensure uninterrupted service. However, dbkks is not liable in the following circumstances:
- If a game is interrupted mid-way due to an internet connection failure.
- If loss occurs due to a technical problem with the user's device.
- If there is a delay caused by a third-party payment provider.
- If a user's account information is exposed due to their own negligence.
- If service is disrupted due to force majeure events such as natural disasters or cyberattacks.
Liability Cap
Under no circumstances will dbkks's total liability exceed the total amount deposited by the user during the relevant period. This limitation applies to the maximum extent permitted by law.
11. Miscellaneous Provisions
Severability
If any provision of these terms and conditions is found to be invalid or unenforceable by a court or authority, only that provision will be removed, and the remaining terms and conditions will remain fully in effect.
Language
These terms and conditions are written in Bengali. In the event of a translation into any other language, the Bengali version shall be considered final and authoritative.
Contact
For any questions or comments about these terms and conditions, please contact the dbkks support team: [email protected] or via live chat (available 24/7).
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