dbkks Privacy Policy —
Your Data Is Our Responsibility
This policy provides a complete description of how your personal information is collected, stored, and used on the dbkks platform.
dbkks places the highest priority on the privacy of users in Bangladesh. We believe that every user's personal information belongs to them, and ensuring its protection is our core responsibility. This privacy policy document has been prepared in accordance with applicable laws in Bangladesh and international best practices.
By creating an account, logging in, making deposits or withdrawals, playing games, or contacting us on our platform, you are giving your consent to the processing of information as described in this policy. If you disagree with any part of this policy, you are requested to refrain from using our services.
Information We Collect
dbkks only collects information that is necessary to provide its services. We do not collect any excessive or unnecessary personal information.
Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Mobile number and email address
- Username and password (encrypted)
- Photo (if submitted)
Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Usage Information
- Gaming history and betting patterns
- Time spent on the platform and navigation
- Preferred games and categories
- Bonus and promotion usage information
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Cookies and session data
- Referral source (where you came from to reach the site)
How Your Information Is Used
dbkks uses your information only for lawful and specific purposes. All purposes for which we use your information are transparently stated below.
| Purpose | Explanation | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and providing login access to accounts | Performance of a contract |
| Identity Verification | Preventing fraud and confirming age (21+) | Legal obligation |
| Financial Transactions | Processing deposits, withdrawals, and bonuses | Performance of a contract |
| Customer Support | Resolving issues via live chat and email | Legitimate interest |
| Security | Preventing fraud, money laundering, and illegal activity | Legal obligation |
| Responsible Gaming | Identifying and preventing harmful gaming patterns | Legal obligation |
| Service Improvement | Improving platform experience and performance | Legitimate interest |
| Communication | Informing you about important updates and policy changes | Legitimate interest |
Information Sharing with Third Parties
dbkks shares your personal information with third parties only in limited and controlled circumstances. In every case, we do so under strict confidentiality agreements.
When Information Is Shared
- Transaction-related information with bKash, Nagad, Rocket, or approved banks for payment processing
- With technology service providers (servers, security, analytics) — only the necessary information
- Under legal obligations, by order of government authorities or courts
- With law enforcement agencies in investigations of fraud and cybercrime
When Information Is Never Shared
- No personal information is sold or transferred to advertisers or marketing agencies
- Your financial information is not disclosed to unrelated third parties
- No information is given to any partner without a confidentiality agreement
- Your information is not used for direct marketing purposes without your consent
Cookies and Tracking Technologies
The dbkks website uses cookies and similar technologies. These technologies help improve your user experience and ensure the security of the platform.
Essential Cookies
Required for maintaining login sessions, security verification, and the basic functionality of the platform. These cannot be disabled.
Analytical Cookies
Used to understand how users interact with the platform. This information helps improve our services.
Preference Cookies
Used to remember your language, theme, and personal preferences so you do not have to configure them each time.
Personalisation Cookies
Used to make the platform's content and offers relevant to your preferences and play style.
Data Security Measures
dbkks follows industry-standard technologies and practices to protect your information. Our security measures are reviewed and updated regularly.
Technical Security
- SSL/TLS encryption — all data transfers are encrypted
- Password encryption — no passwords are stored in plain text
- Firewall and intrusion detection system
- Regular security audits and penetration testing
- Two-Factor Authentication option
Operational Security
- Strict identity verification and training for staff
- Data access controlled on a need-to-know basis
- Non-disclosure agreements (NDA) with third parties
- Rapid response plan in the event of a data breach
- Information stored in secure, encrypted data centres
Data Retention and Deletion Policy
dbkks retains your information only for as long as necessary. Once the designated period has passed, information is securely deleted or safely destroyed.
Account Information
For as long as the account remains active, and for the legally required period after the account is closed.
Financial Records
For the period required by financial regulations and tax laws. This period cannot be extended or shortened for legal reasons.
Communication Records
Customer support communications and complaint records are retained for a specified period for service improvement and dispute resolution.
Your Rights and Controls
You have specific rights over your personal information. dbkks respects these rights and helps you exercise them.
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Right to Access: You can request to know what information we hold about you.
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Right to Rectification: If your information is incorrect or incomplete, you can request a correction.
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Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
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Right to Object: You have the right to object to the processing of your information for specific purposes.
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Right to Data Portability: You can request your information in a structured, common format.
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Right to Restrict Processing: In some cases you can request that processing of your information be temporarily paused.
Protection of Minors
dbkks is a platform exclusively for those aged 21 and over. We do not collect or process information from minors.
Our Policy on Minors
- Age is verified during the registration process and accounts for those under 21 are not approved.
- If we become aware that we hold information about a person under the age of 21, that account is immediately closed and the related information is deleted.
- If parents or guardians find that their child has registered on our platform, please contact us at [email protected].
- dbkks does not target minors with any advertising or communications.
Changes to the Privacy Policy
dbkks may update or change this privacy policy as needed. We will notify you of any significant changes.
Change Notifications
If any significant changes occur, we will send a notification to your registered email or on the platform. The effective date of the changes will be clearly stated.
Use After Changes
Continuing to use the platform after the updated policy is published means you consent to the new policy. If you do not agree with the changes, you may close your account.
Contact Us
For any questions or complaints regarding the privacy policy, or to exercise your data rights, please contact our support team.
Email us for privacy-related requests:
[email protected]
Live chat
Use our 24/7 live chat service for a quick response — chat with us in Bengali
Response Time
For privacy-related requests, we generally provide a written response within 30 business days.